Bihar Sahyog Portal 2026: Online Complaint Registration & Redressal Process
The Government of Bihar has introduced the Bihar Sahyog Portal 2026 (RTMS) to provide an efficient and transparent public grievance redressal mechanism. Developed under the Information and Public Relations Department, this online system enables the citizens of Bihar to register departmental and administrative complaints from the convenience of their homes, with a committed resolution timeframe of 30 days.
- Portal Name: Sahyog Portal (RTMS)
- Department Name: Information & Public Relations Dept, Bihar
- Central Helpline Number: 1100
- Complaint Redressal Timeline: Within 30 Days
- Registration Fee: Free of Cost
- Grievance Filing Mode: Online / Call Center
- Accountability: Fixing responsibility within government departments.
- Transparency: Offering citizens transparent progress on grievances.
- Good Governance: Strengthening digital governance across municipal and rural sectors.
- Timely Redressal: Ensuring prompt action within a 30-day limit.
- Aadhaar Card (identity proof)
- Residential Certificate (or proof of address)
- Relevant Supporting Documents (regarding the grievance)
- Photographs or screenshots (if applicable)
- Active Mobile Number (for receiving registration alerts and OTPs)
- Valid Email ID (for progress reports)
- Online Complaint Registration: Easy online submission from any device.
- Real-Time Grievance Tracking: Check current application status online.
- Automatic SMS & Email Alerts: Instant notifications on any updates.
- Departmental Integration: Direct routing to respective departmental heads.
Citizens can report anomalies, delays, or misconduct regarding several public services, including but not limited to:
| Service Sector | Common Issues Resolved | Concerned Administrative Level |
|---|---|---|
| Public Distribution System (PDS) | Ration Card issuance, dealership irregularities, grain distribution delays | Block & District Food Security Office |
| Rural Infrastructure | Road construction quality, village drainage system, clean water supply issues | Gram Panchayat & Block Development Office |
| Social Welfare Schemes | Old-age pension, widow pension, PM Awas Yojana irregularities | Social Security Cell / Panchayat Sevak |
| Public Utilities | Electricity billing issues, transformer damage, local water supply failures | Bihar State Power Holding Company & PHED |
| Government Office Misconduct | Delays in document verification, bribery, administrative negligence | Respective Departmental Grievance Officers |
Citizens can register their grievances through the online portal by following these steps:
- Visit the official website of the Sahyog Portal: https://sahyog.bihar.gov.in/.
- On the homepage, click on the link labeled "शिकायत दर्ज करें" (Register Complaint).
- A registration form will appear. Fill in your personal details, including name, mobile number, and address.
- Verify your mobile number via the OTP sent to your device to secure your login credentials.
- Select the appropriate department, enter a detailed description of your grievance, and upload the supporting documents or photo evidence.
- Submit the form to generate your unique Grievance Registration Number. Use this ID to track updates.
Useful Links & Resources
1. What is the Bihar Sahyog Portal?
The Bihar Sahyog Portal is an integrated online grievance redressal platform designed to let citizens register complaints regarding various state government departments and track progress digitally.
2. How many days does it take to get a solution on the portal?
As per government guidelines, registered complaints are aimed to be resolved within 30 days from the date of submission.
3. What is the official toll-free helpline number for the Sahyog Portal?
You can call the toll-free helpline number 1100 to register or inquire about your grievances.
4. Is there any fee to register a complaint online?
No, registering a complaint or tracking its progress through the Bihar Sahyog Portal is entirely free of cost.
